ISO 10002:2004-Customer Complaints Management System.

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

You can quickly turn customer complaints into customer satisfaction instead – especially when you view complaints as an opportunity to improve what you do and how you do it.

Benefits of ISO 10002:2004:-

  • Enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service;
  • Top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;
  • Recognizing and addressing the needs and expectations of complainants;
  • Providing complainants with an open, effective and easy-to-use complaints process;
  • Analysing and evaluating complaints in order to improve the product and customer service quality;
  • Auditing of the complaints-handling process;
  • Reviewing the effectiveness and efficiency of the complaints-handling process.

ISO 13485:2003-Medical Devices Quality Management System

ISO 13485 is an International Standard recognised for Medical Device regulations around the world. ISO 13485 contains requirements essential for company operating at any tier in the medical device & Pharmaceutical supply. It is intended to promote harmonisation in medical device industries and set a basis for quality system regulations.

Benefits of ISO 13485:2003:-

  • Large number of countries have incorporated ISO 13485 into their regulatory system.
  • Adoption of this standard assure the customer that the product complies with all relevant product and service oriented technical standard & regulations.

ISO 22313:2012-Business Continuity Management System

Introducing the latest international standard for business continuity management Due to economic instability, environmental incidences and other unexpected risks, many organizations continue to be under pressure to manage disruptions effectively. BS ISO 22313 Societal security - Business continuity management systems - Guidance offers global best practice to organizations implementing an effective Business Continuity Management System (BCMS). <

Acting as the guidance document for ISO 22301, the standard provides a more intuitive framework to those pursuing business continuity best practice. It is a key milestone to support the uptake and implementation of effective BCM worldwide.
Together, these BCM standards seek to support organizations in their on-going challenge to improve business resilience in the face of unforeseen circumstances such as bad weather or civil unrest.

Benefits of ISO 22313:2012:-
  • Improve your business continuity management.
  • Acquire practical steps towards mitigating risk.
  • Learn how ISO 22313 help to achieve best practice.
  • Gain practical insights into guidance application.
  • Set future direction of BCM in your organization.